Meet the Faculty
Johye Hwang, Ph.D.
Assistant Professor
- Phone: 573-884-6184
- E-mail: HwangJ@missouri.edu
- Address: 220 Eckles Hall
Education
- Ph.D., Hospitality Management, The Pennsylvania State University
- M.S., Food and Nutrition, Seoul National University
Research
- Service Operations Management
- Capacity and demand management.
- Revenue management.
- Waiting time management.
- Service quality management.
- Application of simulation.
- Consumer Behavior
- Customer motivation, perception, attitude and satisfaction.
- Service quality expectation.
- Food acceptance and purchasing behavior.
- Nutrition marketing in restaurants.
- Effective nutrition labeling.
- Customer seating behavior and table management.
- Servicescape (restaurant layout and design).
Teaching
- HRM 3153, Food, Beverage and Labor Cost Management
- FS 8085, Problems in Food and Hospitality Systems
- FS 8401, Service Operations Management: Revenue Management
- FS 8087, Graduate Seminar